HR Support Team Manager
The Countsy HR Support Team Manager requires a hands-on HR professional who can perform the day-to-day administrative functions of multiple companies virtually (from our Sacramento office), in addition to acting as the leader for the client HR Team. The position requires an individual with incredible attention to detail who can juggle a large client load using a high level of organizational skills and assist in developing programs and policies and respond to all employee requests.
The ideal candidate must be able to work with others with varying levels of Accounting, HR, and Payroll experience both within, and outside the organization. This position requires solid multi-tasking abilities, sound judgement, and a sense of urgency. Previous mentorship and leadership skills are strongly applicable.
Responsibilities
Benefits Implementation and Administration
Conduct new hire benefit orientations
Collect and ensure processing of all benefit paperwork
Approve benefit bills as needed
Answer daily benefit questions helping clients resolve their problems
Assist with client selection process for benefit plans
Assist with implementation of new plans and on the annual renewal process
General Policies and Procedures
Act as resource for client with regards to compliance and policy questions
Perform necessary research to come up with correct options for client
Assist with Employee Handbooks as needed
Employee Files
Ensure that all documents are filed appropriately, conducting audits as necessary
Hiring
Perform background checks for clients as needed
Post jobs for clients on various recruiting sites
Other HR Support
Act as internal HR for various clients as needed performing all of the processes listed above
Support client and team with timely response to information requests
Take ownership of work and follow tasks through to completion
Utilize research and knowledge management channels
Develop staff proficiencies with company practices, standards, procedures, tools and methodologies
Effectively interact with and support other Countsy staff, management and internal staff
Perform all necessary administrative responsibilities in a timely manner (e.g. Timesheet and expense report submission, annual review, response to e-mail and voice-mail, forecasting of upcoming availability)
Comply with Countsy policies and procedures
The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Qualifications
8 + years of progressive generalist experience
Bachelor's degree strongly preferred, HR certifications strongly preferred
Prior leadership or mentorship experience strongly preferred
Self-directed with the ability to keep up with a very fast-paced environment
Proven track record of creating and implementing successful processes
Effective written and verbal communication skills with all levels of an organization, ability to give and receive constructive feedback
Strong knowledge of employment law and best practices or proven ability to research and find answers, reach logical conclusions, and apply to clients’ situation
The successful candidate will be extremely well-organized, professional and discreet, with an energetic and accessible personality
Proven track record of exemplary Client service with prior experience with multi-entity or startup clients (strongly recommended)
Ability to complete tasks effectively with little supervision
Ability to manage competing priorities for the team and act as the central point of escalation for the Senior HR Generalists and HR Generalists
Participate in TSC Management meetings and give feedback on client assignments, workloads of team members, and client issues or concerns
Excellent time-management and ability to prioritize changing taskswith a sense of urgency necessary to meet goals, objectives and deadlines
Ability to adjust to new conditions, clients, and tasks
Knowledge of Company policy, procedures and organizational structure
Proficiency with various softwares, ERP systems or HRIS systems, and Microsoft Office
Contacts
Will interact directly with Client’s staff at all management levels
Will interact internally with Startup CPO’s and other Countsy staff
Will need to interact with Client vendors and contacts
Requirements
Education: Associate’s or Bachelor’s Degree in Business, Human Resources, or related field or equivalent experience. A Master’s Degree or PHR/SPHR designation are a strong plus.
Experience: Minimum of eight (8) years as an HR professional. Must have prior experience in providing HR Generalist support to clients or internal customers (employees).
Experience with softwares and systems is required, specific platform tool experience is a strong plus.
Prior management experience is strongly desired
Los Angeles County and San Francisco Resident applicants, additional information